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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jerry Donselman

Jerry Donselman

August 19, 2025

5  out of  5
rating by Jerry Donselman
"Had a great review of our policies and coverage for our bundle properties."
We responded:
"Thanks so much, Jerry! We're glad the policy review was helpful. Zack really enjoyed meeting with you and making sure everything was lined up for your properties. We appreciate you taking the time to share this!"
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Caitlin Alvarez

August 15, 2025

5  out of  5
rating by Caitlin Alvarez
"Excellent customer service and knowledge. Kacy explained my prospective policy point-by-point, so I could make well-informed decisions on what to include or not include for insurance coverage. Thanks, again, Kacy and all of the Zack Jacobs State Farm team!"
We responded:
"Thank you so much, Caitlin! We're so glad Kacy was able to walk you through everything and help make those decisions easier. We truly appreciate your trust and are happy to have you as part of our State Farm family!"
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Shashi Chadha

July 15, 2025

5  out of  5
rating by Shashi Chadha
"Kacy was Great in helping us getting the auto and home insurance coverage bundle! She explained everything very well. We had a really good experience. Thank you Kacy! Stay Blessed 🙏"
We responded:
"Thank you so much, Sashi! We're thrilled to hear that Kacy was able to help you with your auto and home insurance bundle and make everything clear and easy. We appreciate your trust in us and are always here if you need anything in the future!"
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Amy Fourman

July 7, 2025

5  out of  5
rating by Amy Fourman
"We have been State Farm customers for years and needed some new insurance in Ohio. We were connected with Kacy at Zack Jacobs. From her answering the phone to completing our needs, Kacy was fantastic! Excellent customer service can be hard to find sometimes, and Kacy proved she’s a pro. So happy to have them as our insurers in our new adventure."
We responded:
"Thank you so much, Amy! We're thrilled to hear that Kacy was able to provide such a positive experience during your transition to Ohio. She truly goes above and beyond to take care of our customers, and we're lucky to have her on our team. We're excited to be part of your new adventure and are always here when you need us!"
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Jill Baker

July 3, 2025

5  out of  5
rating by Jill Baker
"Kacy is so nice and extremely helpful. She explained everything to me & made my experience so easy when buying insurance. Thank you Kacy!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kacy made your experience smooth and stress-free. She truly cares about helping our clients, and we'll be sure to pass along your appreciation for her. Welcome to the Zack Jacobs State Farm family- we are always here to help if you need anything!"
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George Mariakis

June 9, 2025

5  out of  5
rating by George Mariakis
"Zack and the agents are awesome! Anytime I call they are super helpful and pleasant to speak with. Highly recommended!"
We responded:
" “Thank you so much for the kind words and recommendation! Zack and the team truly appreciate your support. We’re always happy to help whenever you call, and it’s great to hear that our team’s friendliness stands out. We’re here for you ! "
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Kelly Foster

May 30, 2025

5  out of  5
rating by Kelly Foster
"Zach is a great guy and pillar in the community. You know his goal Is taking care of people best he can based on how he interacts with you. I would fully trust him to help me with all of my insurance needs. Highly recommend."
We responded:
" Thank you so much for the wonderful review! We’re thrilled to hear that Zack’s dedication to taking care of his customers has earned your trust. Providing reliable and personalized service is always our goal, and it means a lot to know you feel confident in Zack to meet your insurance needs. We truly appreciate your support! "
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Gina Levy

May 28, 2025

5  out of  5
rating by Gina Levy
"Zack Jacobs Agency always goes above and beyond to help and provides great services!"
We responded:
"Thank you so much for the 5-star rating! ⭐️ We really appreciate your support and are glad to have you as part of our agency. If there’s ever anything you need, we’re always here to help! "
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Mark Davison

May 28, 2025

5  out of  5
rating by Mark Davison
"Zack Jacobs and his team offered top-notch service with great coverage options. I am impressed also with their dedication to community service as well. Great job!!"
We responded:
" Thank you so much for the incredible review! We’re thrilled to hear that you’re happy with the service and coverage options we provide. It’s equally meaningful to know that our commitment to the community stands out to you—giving back is a big part of who we are. We truly appreciate your support and kind words! "
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Amanda Adams

May 28, 2025

5  out of  5
rating by Amanda Adams
"Zack and his team are best in class! If you are looking for more than coverage but great advisors, they should be your first call."
We responded:
" Thank you for the thoughtful review! We’re so glad to hear that you see us as more than just an insurance provider. Being trusted advisors to our clients is exactly what we strive for. Your confidence in our guidance means a lot, and we’re always here to support you every step of the way. "
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Kita Smalls

May 28, 2025

5  out of  5
rating by Kita Smalls
"My experience with this family owned business has ALWAYS been amazing. Always finding the right fit for me and my family and as reasonably priced as possible. I've recommended them to all of my family and friends."
We responded:
" Thank you so much for the kind words and glowing recommendation! We’re proud to be a family-owned business, and it means the world to us that you recognize the value and care we put into what we do. We’re thrilled to hear you found our services reasonably priced and the best fit for your needs. Your support—and your referrals to family and friends—truly means everything. We’re always here when you need us! "
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David Moore

May 27, 2025

5  out of  5
rating by David Moore
"Zach and team are the best to work with! Incredibly helpful through the whole insurance process!"
We responded:
" Thank you so much for the 5-star review! 🌟 We’re so glad to hear that our team was great to work with throughout the insurance process. Making things smooth and stress-free for our clients is exactly what we aim for! We truly appreciate your trust and support — we’re always here if you need anything!"
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Jeannie

May 27, 2025

5  out of  5
rating by Jeannie
"Anytime we have asked Zach Jacob’s State Farm business for a donation, for any type of fundraiser in the community, they always graciously donate to support the cause. This business is a role model to others about community support! Job Well Done!"
We responded:
" Thank you so much for the 5-star review! 🌟 We truly appreciate your support and are so glad you noticed our efforts to give back. Supporting our community is a big part of who we are, and it means a lot to know that it resonates with you. "
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JIM JEFFRIES

May 27, 2025

5  out of  5
rating by JIM JEFFRIES
"The whole staff is great."
We responded:
" Thank you so much for the 5-star review! 🌟 We’re thrilled to hear you think the whole staff is great — we truly have a team that cares, and it means a lot to have that recognized. "
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Nichole Williamson

May 27, 2025

5  out of  5
rating by Nichole Williamson
"Great team! They will go above and beyond to find the best coverage options for your needs!"
We responded:
" Thank you so much for the wonderful 5-star review! 🌟 We’re so glad to hear that you felt our team went above and beyond to find the right coverage for your needs — that’s exactly what we aim for. Making sure our clients feel supported and well-protected is always our top priority. We truly appreciate your trust and are here whenever you need us! 🙌"
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Brent Miller

May 27, 2025

5  out of  5
rating by Brent Miller
"Zack and his team are absolutely 2nd to none! In the past couple of years, my insurance have fluctuated rather drastically, and Zack and his team were more than accommodating, going above and beyond to meet our every changing needs. Over the years I've gotten to know Zack not just as a customer, but as a friend, and there's no other agency that I would rather have on my side than Zack and his team!! They are the team that other agencies strive to become!!"
We responded:
" Thank you so much for the incredible 5-star review! 🌟 We’re truly grateful for your loyalty over the years and are so glad we’ve been able to accommodate your changing insurance needs. It means a lot to know you’ve felt supported and taken care of along the way. I genuinely appreciate your friendship and your kind words about our team — it’s feedback like yours that keeps us motivated to keep doing what we do. Thanks again for your trust and support! – Zack"
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Mark Freeman

May 27, 2025

5  out of  5
rating by Mark Freeman
"The absolute best experience I’ve ever had with any insurance company in any state I’ve ever lived in. Their attention to detail, accessibility, willingness to answer all questions and quick response is greatly appreciated and frankly not the norm anymore. I would highly recommend using them for all your insurance needs."
We responded:
" Thank you so much for the kind words and 5-star review! 🌟 We’re thrilled to hear that you appreciate our attention to detail, quick responses, and commitment to being accessible and helpful. Providing that level of service is something we take pride in, and it means a lot to know it stood out to you — especially in a time when it’s not always the norm. We truly value your trust and support. We’re always here if you need anything! 🙌"
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michael holcomb

May 27, 2025

5  out of  5
rating by michael holcomb
"Our State Farm Family always keeps us informed and up to date Thanks to Zack and the team in Tipp"
We responded:
" Thank you so much for the 5-star review! 🌟 We’re so glad to hear that you and your family feel well-informed — communication is a big priority for us, and it’s great to know it’s making a difference. We truly appreciate your trust and are always here whenever you need us. Thanks again for being part of our family ! "
Profile photo of Emilee Isaac

Emilee Isaac

May 27, 2025

5  out of  5
rating by Emilee Isaac
"Zack is a wonderful community partner! Always willing to participate in sponsoring and/or donating to community groups and fundraisers. The entire staff is friendly and welcoming. Thank you for your partnership & support!"
We responded:
" Thank you so much for the wonderful 5-star review! 🌟 We’re incredibly grateful for your kind words. Supporting our community through sponsorships and donations is something we truly care about, and it’s so rewarding to know it’s appreciated. We’re also thrilled to hear that you’ve had a great experience with our team — we really do have a friendly bunch who love what they do! 😊 Thanks again for your support — it means everything ! "
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bryan wilson

May 27, 2025

5  out of  5
rating by bryan wilson
"Great service and great group of people. Definitely feel like a neighbor each time I visit the office."
We responded:
" Thank you so much for the 5-star review! 😊 It means the world to us that you feel like you’re visiting a neighbor when you stop by — that’s exactly the kind of atmosphere we work hard to create. We’re always here for you and appreciate your continued trust and support! "
Profile photo of C Springer

C Springer

May 27, 2025

5  out of  5
rating by C Springer
"Very helpful! Always there for a conference call when needed. Zacks team are friendly and helpful with any problems I had they gave you a small time feel."
We responded:
"Thank you so much for the kind words and 5-star review! 🌟 We’re so glad to hear that you feel supported and that our team gives you that small-town, personal touch — that’s exactly the kind of experience we aim to provide. We’re always here when you need us, and we truly appreciate your trust in us ! "
Profile photo of Tyler Johnson

Tyler Johnson

May 27, 2025

5  out of  5
rating by Tyler Johnson
"Zack and team are always very helpful and easy to work with. They reach out routinely to check in on policies and try to anticipate any other needs we have as customers. Great group and would recommend to others."
We responded:
" Thank you so much for the wonderful review! 🌟 We’re so glad to hear that you feel supported and well taken care of — anticipating your needs and checking in regularly is exactly what we strive for. It means a lot to know that’s making a difference for you! We’re always here whenever you need us. Thanks again for being a valued part of our insurance family ! "
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sheri richey

May 27, 2025

5  out of  5
rating by sheri richey
"I wanted an insurance agent who has exceptional customer service skills not just another automated agent and I found that at Zack Jacob's State Farm Insurance via Agent Alicen Jones. Not only was she able to help me with a new policy lowering my insurance costs 75%, she also surprised me with a personal reply to a remark I had made in passing about my account, explaining and answering questions I had without my prompting her to. This agency gives excellent customer service and insurance knowledge. I highly recommend to anyone not currently satisfied with their insurance!"
We responded:
" Thank you so much for the amazing review! 🌟 We’re so glad you had a great experience — Alicen is truly a gem, and we’re lucky to have her. Her intuitive and thoughtful approach to customer service makes all the difference, and we’ll be sure to pass along your kind words. 💛"
Profile photo of James Schielke

James Schielke

May 27, 2025

5  out of  5
rating by James Schielke
"Great customer service. Very fast and friendly. Recommend everytime."
We responded:
" Thank you so much for the 5-star review! ⭐️ We’re thrilled to hear you had a great experience with us. Our team is here to make insurance simple, clear, and stress-free — so it means a lot to know we’re hitting the mark. We’re always here if you need anything or have questions down the road. Thanks again for your support ! "
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Mrs. Shamon C.

May 24, 2025

1  out of  5
rating by Mrs. Shamon C.
"I’ve never been late. I’ve always paid on time. I’ve never asked for an extension. I was offered services AAA and due to the fact that I used AAA services from year 21 to 25 I used the Service a total of 13 times 11 of those times were Tow service lockout Service battery service I also ask was there a limit I was told no if you need the service you can use it they are not loyal to there customer they called and said we don’t want you to be blindsided but the underwriters will not allow us to renew your policy so you might wanna start looking for a new policy also by the way your service ends June 31 this is so observed to me that I pay on time been with your company all this time and paid on time and this is the thanks I get in return I get we’re dropping you from our company crazy to me. Don’t offer the service if you can’t use it. tell people you only can use it this amount of times I am 100%. I asked this question was it a limit and I was always told no if you needed it use it"
We responded:
" Hi Shamon, We’re truly sorry to hear you’re upset and understand that a policy cancellation can be frustrating. Our team made every effort to keep you informed, including reaching out to let you know the cancellation notice was on its way. We also strive to ensure all information provided is clear and accurate, and we regret if there was any confusion. We’d be happy to discuss this further and help you explore alternative coverage options. Please feel free to reach out — we’re here to support you however we can. Sincerely, The Zack Jacobs Team 937.877.1200"